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Who you are contracting with

System Error MM GmbH, Lehrter Straße 49, 10557 Berlin, represented by Moses Mawila.

What the service is

Sadisa is a personal assistant. It holds a conversation, keeps notes for you, reads and writes the calendar and task accounts you connect, and contacts you when you have asked it to. It is not a medical device, not a therapy, and not a substitute for medical or psychological care. Nothing it says is medical advice.

Fair use

Sadisa runs on a language model, and that has a real cost per message. Like other assistants sold this way, the subscription includes a generous monthly allowance rather than unlimited use: The fair-use benchmark is 45 million model tokens per month. When it is reached, reminders and other automatic tasks pause until the start of the next month. Conversation with Sadi remains available at all times.

Two things about how that limit behaves, because they matter more than the number:

• You are never cut off from talking to Sadi. Conversation keeps working whatever your usage.
• What pauses is the unattended work: the reminders and check-ins Sadi sends on its own. Those resume at the start of the next month.

If you reach the allowance, there is no way, today, to raise it within the month.

There is no message in the app yet that tells you before the allowance is reached. That is why it is written here.

Price, billing and cancelling

9,99 € a month, including VAT. One price, no tiers, nothing to choose between.

You can cancel at any time, with effect from the end of the paid period. You do not have to give a reason and you do not have to talk to anyone to do it.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The period begins when the contract is concluded. Clearly inform System Error MM GmbH, Lehrter Straße 49, 10557 Berlin, support@sadisa.app, of your decision; an email sent before the deadline is sufficient. If you withdraw, we will reimburse all payments received without undue delay and no later than fourteen days, using the same payment method unless agreed otherwise. If you expressly asked us to begin the paid service during the withdrawal period, you pay only a reasonable proportion for the service supplied before withdrawal. Model notice: I hereby withdraw from the contract I concluded for the provision of Sadisa. Ordered on: ____. Name: ____. Address: ____. Date: ____.

Your account

One account is for one person. Do not share your login. You can export everything Sadisa holds about you, or delete the account entirely; see the privacy policy for how.

Availability

We aim to keep the service running and will tell you about planned interruptions. We do not promise uninterrupted availability, and we are not liable for interruptions outside our control.

Liability

We have unlimited liability for intent and gross negligence, culpable injury to life, body or health, liability under the German Product Liability Act, and within the scope of any express guarantee. If we negligently breach an essential contractual duty whose performance makes the contract possible and on which you may normally rely, liability is limited to the foreseeable loss typical for this contract when it was concluded. Liability for other cases of ordinary negligence is excluded. Mandatory statutory claims, including your rights when the digital product is defective, remain unaffected.

Changes to these terms

If we change them we will tell you in advance and say what changed. If a change is to your disadvantage you may cancel before it takes effect.

Applicable law

German law applies. If you are a consumer, this does not remove the protection of mandatory provisions of the law of your country of residence.